in most cases, insurance companies will have their representative do a preliminary estimate of the damages. It’s common for these estimates to be low due to damage that can’t be seen from the exterior, intended used or aftermarket parts/repair techniques that will not produce the high quality results we promise. Don’t worry. We’ll sort it out with them. We start with their estimate, and send a thorough report to them that clearly illustrates any differences that need to be addressed, all while we are working on what is approved already. We bill them directly, and update you with changes. If you need a rental car, we will deliver it to your door, and bill the insurance company directly if there’s coverage. All you need to do is sit back and let us deliver on our promises (hyperlink to main page with promises opens in new window so the form isn’t lost). So which one of the following best describes your situation?